What is knowledge management (KM)?
Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. This knowledge can include technical resources, frequently asked questions, training documents and other information.
Knowledge management involves data mining and a way to push information to users to make it easily accessible. A knowledge management plan involves a survey of corporate goals and a close examination of the tools -- both traditional and technical -- to address the needs of an organization. The challenge of selecting a knowledge management system is to purchase or build software that fits an organization's overall plan and encourages employees to use the system and share information.
What is knowledge management used for?
The main goals of KM are improving organizational efficiency and saving knowledge in an easily accessible form. Knowledge management aims to put the right information in front of a user at the right time.
This is done by doing the following:
Capturing and organizing knowledge in a knowledge management system to address specific business tasks and projects.
Sharing knowledge with others who can benefit from it.
Improving processes and technology to provide easy access to knowledge.
Promoting the generation of new knowledge for continual learning.
Knowledge management helps businesses break down silos by putting information in a place easily accessible to all employees. It also gives employees a place to put knowledge they've acquired over time, preventing a business from losing that information when employees leave the company.
Types of knowledge
explicit understanding This type of knowledge is codified -- meaning it's found in books, files, folders, documents, databases, written procedures, checklists and how-to videos -- and is most easily extracted and handled by a knowledge management system. It is, by definition, the easiest form of knowledge to pass along.
Tacit knowledge. The nature of this kind of knowledge is intuitive. It frequently assists in achieving long-term objectives and is founded on experience and practice. This type of knowledge transfer is difficult, as it lies with a single person. There's no easy way to extract it as with explicit knowledge, leaving the knowledge-holder with the task of writing it down or creating a video. Some examples of tacit knowledge include identifying the right moment to launch into a sales pitch or developing leadership skills. The terms emotional intelligence, intuition and judgment can all be applied to tacit knowledge.
Implicit knowledge. This refers to the application of explicit knowledge. It includes the explanation of that explicit knowledge and is more difficult to capture.
Embedded knowledge. This knowledge is found in systemic processes, routines, manuals, structures and organizational cultures. It's embedded us through management initiatives or informally as organizations use and apply the other knowledge types. Even though explicit sources contain embedded knowledge, it is not always clear why doing something a certain way is important for a business. Procedural knowledge is another name for this.
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Hello, my name is Abubakar Bah. I'm a 29 year old and a self-employe from the Republic of Guinea.
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